Batten Home is a small team of passionate designers that pride ourselves on honest, responsive customer service. Email us anytime at hello@battenhome.co and we will typically get back to you within one business day or so. If you're contacting us about an existing order, be sure to include your order number with us to ensure the fastest response.

Lead times and ship dates are posted within each products description. Please note that posted lead times are estimates and inventory levels change daily. Should an item on your order be momentarily out of stock or delayed, we will place your order on hold until that item is available again. For questions about current availability, item specific lead times or lead times for an open order, please contact us.

Please contact us immediately should an item you received arrive damaged. Please retain all packaging until your matter is resolved as items may be required to be shipped back to the manufacturer's warehouse. Claims must be reported within 48 hours of shipment delivery.

For missing items, please keep in mind that items with an order often ship separately due to varying lead times. Check if your order is arriving in multiple shipments by tracking your order via the Order Confirmation email.

For freight shipments: DO NOT sign for the delivery until you have inspected it and are 100% sure that your order is in perfect condition. Batten Home will not be held responsible for items after they have been delivered and signed for.  Your signature indicates that you approved of the condition of the your shipment upon delivery. If damage is visible, please contact us immediately.  Be sure the driver notes the damage on the delivery confirmation and request an exemption number for claim processes. We will file a damage claim with the carrier and ship a replacement or replacement parts to you. Replacement lead times are subject to the manufacturer’s availability. 

For shipments with visible damage at the time of delivery: PROMPTLY TAKE PHOTOS of the damaged item and the packaging and notify us immediately. DO NOT throw out any packaging.

For shipments with concealed damage at the time of delivery: PROMPTLY TAKE PHOTOS of the damaged item and the packaging and notify us within 48 hours. DO NOT throw out any packing.

Please Note: If you have received a damaged product that can be fixed with replacement parts or we have agreed to replace, but choose to return the item rather than accept replacement parts or the replacement, you will be responsible to return the damaged item and will be refunded the amount of your order only, less shipping charges. Any costs associated with shipping the product back to Batten Home is the customer’s sole responsibility.

Smaller parcels and small furniture items are typically shipped via USPS, Fed Ex or UPS. Larger items are typically shipped via freight. Our Free Shipping for larger items includes standard curbside delivery. This means the freight company will contact you and schedule a drop off time within a 4-hour window. The driver is responsible for taking your items off of the truck and placing it in a safe place just outside your home. You will be responsible for unpacking and placing your new item inside your home along with any packaging materials used to get your order to you safely.

Any heavy, large, or especially fragile item will typically require delivery via freight. Unless otherwise noted in the product description, items shipped via Freight have Free Curbside Delivery, which means the delivery will arrive at your doorstop in its packaging.

If you are interested in Threshold or White Glove delivery, please contact us to schedule this service.

Any order that is in transit and refused is subject to a 50% restocking fees and any shipping expenses incurred.

Select merchandise purchased from Batten Home may be returned, if notified within 48 hours after receiving your order.  Returns must be accompanied by original receipt, in original condition and in original packaging. Returned items must be in brand new, unused original condition. Once we receive your return we will inspect it and then credit the original card used to make the purchase minus any shipping expenses. Please be advised that you are responsible for shipping the return back to us. Large furniture items being shipped directly from a third party warehouse cannot be returned.

View our Return Policy.

To cancel your order, please contact us within 48 hours. We try and process every order as quickly as possible and will happily cancel each order provided it has not already shipped or been confirmed with the manufacturer.

If an order has already left one of our warehouses, we unfortunately have to treat your cancellation request as a return. Large furniture items being shipped directly from a third party warehouse cannot be canceled once the order is confirmed with the manufacturer. 

Sales tax is automatically applied to the total amount of your order during the checkout process.

Our Privacy Policy can be found here.

All products––when applicable––are covered by the warranty policies of the their respective manufacturers. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact the manufacturer directly. Please keep in mind that modifying any products will automatically disqualify them from being covered under warranty.

We accept most popular payment methods including Visa, MasterCard, American Express, Discover, JCB, Diners Club, PayPal, and Venmo. Payment plans are available via affirm. We also accept express checkout options via ShopPay, PayPal, Google Pay, Venmo, and Apple Pay.

We strive to provide the best prices and service possible. If you find a lower delivered price of any item we sell, we will gladly match that price.

A delivered price is the total price of an order from an authorized U.S. retailer delivered to your door, which includes the product cost, tax, and shipping/handling fees.

Though our Price Guarantee does not typically apply to items that are a part of sales and promotions, we will consider requests on a case-by-case basis.

To request a price match, please contact us with proof of a lower delivered price.

Yes we do! Order an e-gift card here.